Making a Claim

Nobody wants to have to make a claim, but sometimes the worst does happen. We are always happy to assist in resolving issues with claims, however claims are handled by the insurer. You need to notify your insurer of any claim, or an event that might lead to a claim.

We have listed the main claims contact numbers for each of our insurers, though overseas numbers and specific phone numbers are available for some insurers. All claims phone numbers are in your policy documentation, together with details of how to make a claim.

You can also find information on how to make a claim in this helpful guide.

If you have any difficulties, or would like to discuss the claims process, please contact us onĀ 0800 230 0225.


If you have a SelfBuild Insurance Policy with Zurich Ltd, please contact the company directly on one of the numbers shown below. We have arranged for a dedicated team to offer advice and deal with your claim efficiently without the need for a completed claim form in many instances:

Zurich Ltd Self-Build Insurance

For all self-build claims other than Structural Warranty please phone 0800 302 9055.

Structural Warranty

Please contact your structural warranty providers to report a claim. Here are the numbers.
Call Premier Guarantee on 0844 412 0888
Call BuildZone on 0207 337 3958

Home Insurance

For Home Insurance claims, please contact Zurich Ltd on 0800 026 1751