08:00 to 20:00 Mon-Thur
08:00 to 18:30 Fri
 

Frequently Asked Questions

Q. How can I pay for my Home Insurance policy?

Q. Can I get my documents in the post?

Q. Can I change my policy online?

Q. Can I renew my policy online?

Q. Do you charge a fee?

Q. Who would provide my Home Insurance?

Q. Do you insure properties in Northern Ireland?

Q. Do you insure properties in the Channel Islands?

Q. Do you insure properties in the Isle of Man?

Q. My self-build insurance includes home cover. Do I need a separate Home insurance policy?



 

Q. How can I pay for my Home Insurance policy?

A. We currently accept credit/ debit cards, or you can pay for your Home Insurance policy over 12 instalments. SelfBuild Insurance is a credit broker, and not a lender.

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Q. Can I get my documents in the post?

A. Yes. We will happily post your documents to you, and a quick call to us on 0800 230 0225 is all it takes. Our preference is to send documents via email, as it’s quicker and more environmentally friendly. It also helps keep our costs down, which helps us keep our prices down.

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Q. Can I change my policy online?

A. We don’t have a facility for making changes to home insurance policies online right now. We’re better placed to help you fully over the phone. Please call us on 0800 230 0225.

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Q. Can I renew my policy online?

A. We don’t have a facility for renewing home insurance policies online right now. We’re better placed to help you fully over the phone. Please call us on 0800 230 0225

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Q. Do you charge a fee?

A. We work hard to keep our costs low, however we do have fees which we don’t bury away deep in small print. Our Table of Fees page lists the fees that we may charge.

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Q. Who would provide my Home Insurance?

A. Our Home Insurance is provided by Zurich – a long-standing and significant name in insurance.

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Q. Do you insure properties in Northern Ireland?

A. Yes, we insure properties in Northern Ireland.

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Q. Do you insure properties in the Channel Islands?

A. Yes, we insure properties in the Channel Islands.

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Q. Do you insure properties in the Isle of Man?

A. Yes, we insure properties in the Isle of Man.

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Q. My self-build insurance includes home cover. Do I need a separate Home insurance policy?

A. If you have purchased one of our Self-build insurance policies it will automatically convert to a basic building and contents policy – covering the period between the completion of the construction phase, and the end of the policy. This provides basic cover, which may not be sufficient for your needs, as there are limitations in terms of limits and what is covered.

Should you purchase a separate Home insurance policy, many of which are designed to cover a much broader range of risks, the cover provided by the building and contents section of our Self-Build policy will pay only a proportion of any claim during the period of cover. It is standard practice that where two insurance policies cover the same risk, the respective insurers pay proportional amounts.

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